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  • UX Researcher
  • Product Insights
  • Toronto

I study how people make decisions. 

Mixed-methods research across e-commerce, education, gaming and AI — turning behavioural evidence into product direction teams can act on.

  • Interviews
  • Surveys
  • Usability
  • Analytics
  • Behaviour
  • Experimentation
  • Synthesis

The through-line

Research isn't a deliverable. It's the reason a team stops arguing and starts deciding.

How I think

Business questions → evidence → direction

the middle step is where most teams skip ahead
  1. 01

    Observe

    What are people actually doing?

  2. 02

    Question

    What don't we understand yet?

  3. 03

    Investigate

    What evidence would answer it?

  4. 04

    Synthesize

    What patterns matter?

  5. 05

    Decide

    What should change?

Methods

  • Diary studies
  • In-depth interviews
  • Usability testing
  • Survey research
  • Data analysis
  • Contextual inquiry
  • Card sorting
  • A/B experiment design

Stakeholders

  • Product
  • Design
  • Merchandising
  • Marketing
  • Commercial strategy
  • Executive leadership

Decisions influenced

  • Roadmap prioritization
  • Platform positioning
  • Pricing strategy
  • Feature scoping
  • Segment targeting